To be eligible for a refund, all items must have the original tags still in place and be unworn. Any traces of wear, including but not limited to, hair (including pet hair), makeup, perfume, smoke, or other odors would prevent the item from qualifying for a full refund. Please also note that our return policy lasts 15 calendar days. Inventory changes frequently, so if 15 days have elapsed since the date your purchase was originally shipped from us, we can no longer offer you a full refund or exchange.
Ella Lane strives to select items that launder well, however we will not be held liable for any changes that may happen to a product due to individual laundering processes. It is important to follow exact washing instructions provided by the manufacturer. We are not responsible for any change in product quality if/when the tags are removed, items are tried on, washed, and/or worn.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and send you the status of your refund. If you are due a refund, a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable):
If you have not received your refund after 10 business days, please contact us at firstname.lastname@example.org
Exchanges (if applicable):
Due to the fact our inventory changes frequently, exchanges will be based on product availability and on a case by case basis. Please contact us at email@example.com with your specific situation. Please note that exchanges are held to the same 15 day policy and all shipping is at the expense of the buyer, with the exception of damaged or defective merchandise.
Sale and Clearance Items:
Items that are purchased on Sale or Clearance are not eligible for returns - all sales are final.
Return Shipping Address:
Our return processing address is:
Ella Lane Boutique
2129 Terrel Drive
Medford, Oregon 97501
You are responsible for paying the shipping costs required for returning your item. Exceptions may be made for defective merchandise, and will be reviewed on a case by case basis. Original shipping costs, if any, are non-refundable. Please print a copy of your electronic invoice and include it with your return for expedited processing.
Depending on where you live, the time it takes for your returned product to reach us may vary. We don’t guarantee that we will receive your returned item. You should consider using a shipping service that provides tracking and/or purchasing shipping insurance.
Price adjustments are only considered if a price has changed on a specific item within 3 calendar days of your previous purchase and are given at the sole discretion of the owner. Please contact us if you have an inquiry.
Ella Lane reserves the right to add to, remove from, and change this policy at any time.